Check your browser. We recommend that you use Moxilla, Firefox, Safari, or Chrome or Internet Explorer version 10 or 11.
Make sure you are using a personal computer versus a work computer. Many companies may have firewalls that prevent you from using non-work related websites.
Make sure you are using a MasterCard, Visa or Discover Card. We do not accept American Express.
PayPal: If your shipping address is different than your billing address, PayPal will ask you if you want to change your PayPal address to the shipping address. You do NOT want to do this. Just proceed and your shipping address will be where your puzzle is shipped and your PayPal account information will remain unchanged.
Do not download pictures from the Internet such as Facebook. The images are compressed by 80% and therefore do not have enough pixels to be enlarged into the sizes of our puzzles. Get the original photo that was posted. [Photos purchased from the internet in full file size work perfectly -i
If you are using a photo that has been emailed or texted to you, make sure the photo was sent as “actual size” versus a small, medium or large file.
Smart Phones photos are great to use. Do not pre-crop photos with your smart phone. Smart Phones photos are great to use. Get closer to your subject. Pre-cropping cuts off pixels and results in a smaller image. (When enlarged for puzzles, they will be blurry). "Selfies" are taken with the front camera of the phone. The front camera is low-resolution and while you can use it for photography (e.g., self-portraits), the resulting image is nowhere near the quality of the back camera. Selfies (poor quality) won't work for puzzles. The front camera is really intended for video-communication (e.g., Face Time, Skype, etc.). The BACK camera is much more sophisticated and has much higher resolution.
Scan photo prints and save at 300 dpi as a jpg. Then upload the jpg.
If you cannot find your shipping tracking number, check your spam or junk file.
Type your billing, shipping and email information carefully. We cannot detect typos and it may affect your order if we have incorrect information. We use your email to confirm your order and send your shipping information.
If you don’t think you are very computer savvy, find a friend or relative to help you. It's easy and they should have no problem.