Delivery & Shipping

How long does it take?

Your order will be made and shipped within 3-5 business days from our location in Tipton, Indiana after payment confirmation. Once your order is processed, we will ship to the delivery address based on your choice: Standard Flat Rate USPS Shipping or UPS Ground.

International shipping and Canada:   We ship USPS Priority mail.  A typical rate for a puzzle to ship to Canada is $20.50. The delivery time is between 7 - 10 business days.

Once shipped, you will receive a shipping confirmation email and a tracking number. Packages are not delivered on Sunday. International orders are sent USPS. 

Shipping Chart

Orders Placed OnEstimated To Ship OnShipped Standard USPS
Monday Thursday 3 - 5 Days later
Tuesday Friday 3 - 5 Days later
Wednesday Monday 3 - 5 Days later
Thursday Tuesday 3 - 5 Days later
Friday Wednesday 3 - 5 Days later
Saturday Wednesday 3 - 5 Days later
Sunday Wednesday 3 - 5 Days later

*By 5 p.m. for businesses

How much is shipping?

We use USPS for our Standard Shipping. We charge a flat rate of $8.99. We also add $1.99 for each additional puzzle for all shipping options.

International shipping is a calculated rate based on weight and destination.  We ship USPS Priority mail.  An typical rate for a puzzle to ship to Canada is $20.50.  The delivery time is between 7 - 10 business days.

Can I pick up my order in person?

Unfortunately, collection by the customer is not possible.

This order is meant as a gift, do you send the price in the packaging slip?

No. Your order will arrive with a packing slip but we do not include the price paid for the order. Instead, you receive a receipt in your order confirmation that is emailed to you immediately after placing your order.

Puzzle Quality Tips x

Why am I Getting a Low Quality Score?

When it comes to printing, we need a high quality photo for the best results. The larger the image, the better the results are going to be. If you're uploading a photo we recommend sending us the largest version of the photo you have. Here's some quick tips that may help you.

  • File sizes less than 500k are likely going to be too small of a photo.
  • Try grabbing images directly from your camera, do not re-size them. 
  • For smaller puzzles (like our 16, 100, 250, 500), a great camera setting is 6MP or 3000x2000 pixels
  • For larger puzzles (like our 300, 1000, 1500 piece) a good camera setting would be 10MP or 5000x3600 pixels