Our Guarantee

We strive to make beautiful puzzles that exceed your expectations. Our unique customization process allows you to see how your image will look when the final puzzle is created, and our high-end printing process allows us to further enhance the images to look as good as possible. The unique bespoke nature of our business means someone from My Personal Puzzle is handling your puzzle every step of the way. This helps us identify any problems as they arise and helps us be responsive to your needs.

NOTE: We have a 5-star rating system that will allow you to see the quality of your photo. If your photo receives a one or two star rating, your picture will most likely turn out blurry and you will not be happy.

We will NOT refund photo puzzles with a one or two star rating. Should you receive a one or two star rating of your photo, we suggest uploading a higher resolution picture to ensure you receive the best possible quality. 

Exception: Any files created in a photo editing software program such as Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Paint, Color, iPhoto, etc. (collages, custom graphics, etc.) will not be affected by the star rating. PROCEED with your order. Our money-back guarantee WILL apply. 

 

Puzzle Quality Tips x

Why am I Getting a Low Quality Score?

When it comes to printing, we need a high quality photo for the best results. The larger the image, the better the results are going to be. If you're uploading a photo we recommend sending us the largest version of the photo you have. Here's some quick tips that may help you.

  • File sizes less than 500k are likely going to be too small of a photo.
  • Try grabbing images directly from your camera, do not re-size them. 
  • For smaller puzzles (like our 16, 100, 250, 500), a great camera setting is 6MP or 3000x2000 pixels
  • For larger puzzles (like our 300, 1000, 1500 piece) a good camera setting would be 10MP or 5000x3600 pixels